Kia ora for this info ChrisM
I saw this post a week ago then got one of these emails a few days later!
It is Western Union - and that should ring alarm bells for everyone - Western Union is a way to transfer money without it having to go through a bank so you can not get your money back when it is dodgy!
If a hotel is truly helping someone out with this sort of stuff then they would not mind a personal conversation being made to the person in trouble.
Or you can google the supposed hotel and then phone the number on their website